All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD). We accept payments by internet banking, Visa and Mastercard. A 2.5% fee will apply to all bookings paid by via Visa and Mastercard. AMEX is not accepted by the Holiday Park.
Seasons
PEAK - 24th December – 9th February including all public holiday weekends
SHOULDER - 10th Feb – 3rd May & 1st Sep – 23rd Dec
LOW - 4th May – 31st August
Reservations
Reservations are a contract between Hot Water Beach Holiday Park Ltd.(trading as Hot Water Beach TOP10) and the person, aged 18 and over, named on the reservation. The person named on the reservation must occupy the site/room for the duration of the contract and is ultimately responsible/liable for occupants and visitors of that site/accommodation.
For group bookings, each site or room allocated to the group, must have an individual booking with a named reservation holder.
Where a guest has specifically requested a room or a campsite, we will use all reasonable endeavours to provide the requested room or campsite however Hot Water Beach Holiday Park Ltd. reserves the right to modify any booking at any time for any reason.
Check-in and Check-out
Check-in time is from 3pm on the day of arrival. Early check-ins can be offered by arrangement. Check-out time is 10am on the day of departure. Late check-outs may be possible with prior arrangement. Late check-out is subject to availability, must be pre-arranged and may incur additional charges.
If you are arriving later than 7.30pm, we ask that you contact our reception staff during office hours to make alternative check-in arrangements.
You may call on 0800 246 823 or email [email protected]
Deposits and Payments Policy
Shoulder and Low Season Bookings
A one nights’ deposit is required for all low and shoulder season reservations at the time of booking. The booking balance must be paid upon arrival. Payments can be made by Visa, Mastercard or bank deposit.
Peak Season Bookings
For all peak season bookings, a non-refundable one night’s deposit is due on the 31 August for the upcoming ‘Peak Season’. Full payment for all peak season bookings is required by the 8th December.
A non-refundable $50 booking fee applies to all rollover bookings for the next peak season booked a year in advance. This will be deducted off your deposit payment when you confirm your booking in August.
Public Holiday Bookings
For all public holiday bookings outside of peak season, the full payment is due at the time of booking.
If you are unable to meet the deposit due dates, you must contact the holiday park to make alternate arrangements. Failure to do so may result in your booking being cancelled.
Cancellations
Cancellations and amendments must be made in writing via email [email protected] with your booking reference number noted.
For group bookings, each booking within the group is treated as an individual booking and the standard cancellation policy will apply.
Shoulder and Low Season Bookings
Cancellations made at least 48hrs prior to your booked arrival date - $30 cancellation fee applies.
Cancellations within the 48hrs of your booked arrival date – no deposit refunds
If you:
cancel on the day of arrival or do not show up you will be charged for the full booking amount.
change the number of guests in your reservation, please advise us before your arrival. If you arrive with less guests than originally booked - no refund will be given
choose to leave early - no refund will be given
Peak Season Bookings
After the 31st August for the upcoming ‘Peak Season’ all deposits are non-refundable. Payments can not be transferred as “credit” to any other bookings.
After the 8th December for the upcoming ‘Peak Season’ 100% of your total confirmed booking is non-refundable. Payments cannot be transferred as “credit” to any other booking.
Any alterations made on or after the 8th December for the upcoming ‘Peak Season’, $50 administration fee applies. If you wish to change the number of guests in your reservation, please advise us 14 days prior to your arrival. If you arrive with less guests than originally booked - no refund will be given.
Confirmed Peak Season bookings cannot be moved to dates outside Peak Season.
Reservations cannot be changed or made less than the minimum stay requirements.
No alterations can be made within 14 days of the booking date.
Peak Season bookings can be transferred to another site holder for a $100 charge. This request must be made via email [email protected] before the 8th December.
Public Holiday Bookings
Public Holiday booking, a 1st night deposit is non-refundable.
Cancellations made at least 48 hrs prior to your booked arrival date – deposit is non-refundable.
Cancellations made within 48 hrs prior to your booked arrival date – 100% of your total confirmed booking is non-refundable.
Alterations can be made 48hrs prior to your booked arrival date. Reservations cannot be changed or made less than the minimum stay requirements.
Public holiday bookings can be transferred to another site holder for a $100 charge. This request must be made via email [email protected] at least 48 hrs prior to the your booked arrival date.
All peak season and public holiday deposits made are strictly non-refundable. No refunds will be given to guests checking out of the park early, including weather disruptions. Cancellations made due to exceptional circumstances will be taken into consideration.
Our cancellation policy is firm. We recommend guests take out adequate travel insurance to cover the loss of deposits or any accommodation charges should the cancellation policy be applied. All COVID-19 cancellations are subject to our standard cancellation policy.
Minimum stay/tariffs
Minimum stay periods apply to weekends, public holidays and peak season. Management reserves the right to alter tariffs without notice. Tariffs may change depending on availability.
Low Season
No minimum applies
Shoulder Season
No minimum for powered and non-powered sites and 2-night minimum for all roofed accommodation over the weekends.
Peak Season
A 5-night minimum for powered and non-powered sites and 4-night minimum for all roofed accommodation.
Public Holidays
A 3-night minimum for all powered sites and 3-night minimum for all roofed accommodation applies to all Easter and Labour Weekend bookings.
No minimum for powered and non-powered sites and 3-night minimum for all roofed accommodation applies to Kings Birthday and Matariki Weekend bookings.
EV Charging
Due to fire hazard EV Charging is prohibited at all roofed accommodation at all times. Please contact reception (0800 246 823) for EV charging options. An additional fee applies to all charging. See more info below:
Parking
Vehicles must be parked on your own site only, not on driveways or neighbouring sites unless previously arranged with management. Only 1 vehicle is to be located within your designated site. Excess vehicles (including boats and jetskis) must use the designated visitor parking.
Powered Sites Requirement
Electricity can only be connected through an approved transformer or RCD lead. All Caravans/Campervans must have a current electrical warrant of fitness.
Child Ages
Children must be supervised by a parent. Child ages are 2 to 14 years inclusive - where child rates are offered. Children under 2 year old stay free.
Pet Policy
Dogs are ALLOWED on powered and non-powered camping sites ONLY WITH PRIOR APPROVAL.
Dogs are not permitted during Peak Season, Labour Weekend, Easter Weekend & ANZAC Weekend
DOGS ARE NOT PERMITTED INTO GUEST ACCOMMODATION – NO EXCEPTIONS
If you arrive at our Park WITHOUT PRIOR APPROVAL you may be denied entry and NO REFUND WILL BE GIVEN.
Find out what dates dogs are allowed in our Park and more in our Pet Policy below:
Conduct
We ask that all guests restrict their noise level after 10.30pm and before 7.00am. Generators are strictly prohibited. No music or radios after 10.30pm. Alcohol must only be consumed on sites booked to guests. Hot Water Beach TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct. A behaviour bond may be charged for groups at Management’s discretion.
Smoking/Vaping
We have a non-smoking/vaping policy in all our accommodation units, pool area and communal areas. Smoking/vaping is allowed on your site/accommodation deck. When smoking/vaping please be considerate of other guests and neighbouring sites.
Cleaning and Damage
A $100 cleaning fee applies to any excessive cleaning, above the normal level of cleaning, due to the room being left in an unacceptable state. This fee will be charged off your credit card. Please respect the property by doing the dishes, putting them away and leaving the accommodation in a clean and tidy condition.
Damage to holiday park property should be reported immediately. Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements (fair wear and tear accepted). Major damage to property will incur an instant $250 charge.
Data Use Terms and Conditions
When you register or give us personal information when making a reservation with us, it will be held on the TOP 10 Holiday Park Group central database. Your personal details will then be able to be accessed by TOP 10 Holiday Parks Central Office and other TOP 10 Holiday Parks if you are making a reservation with them. Hot water Beach TOP 10 will not, except as required by law, share this information with any other third parties without your permission.
Hot Water Beach TOP 10 and/or the TOP 10 Central Office may send out periodic emails informing you of special offers, updated information and new services. You will always have the opportunity to unsubscribe to these communications.
If you purchase a TOP 10 Membership Card all of the Conditions of the Card will apply.
Visitors
If there is an additional person (or persons) to the number of persons disclosed as staying on the site or in the unit, an additional fee may be payable. If you have a visitor who does not leave the park by 8pm, Hot Water Beach Holiday Park Ltd, may treat the visitor as an additional person which may incur an additional nightly fee. During peak seasons we do not have the capacity for visitors.
Bike/Scooter/Skateboards/Go-karts
Parents are responsible for children’s safety and well-being. Safety and consideration to other guests is critical when riding bikes, go-karts, skateboards or scooters. Helmets must be worn when riding bikes. These items are not to be used in or around the park facilities such as the laundry, amenities buildings and pool area.
Swimming Pool
Use of the swimming pools in the park may result in serious personal injury. Flips, somersaults and inverted maneuvers in the water are dangerous and are prohibited. Other risks include diving headfirst, slips, trips, falls and running on wet surfaces. All children 14 years old and under in these areas are to be under the strictest supervision by their direct parent, adult carer or responsible adult guardian. Appropriate swimwear must be worn at all times.
